Questions people ask

For the jobs on our price list, no. The price you agree on WhatsApp is the price for the work, and travel is part of it. For jobs marked "Inspection first", the technician has to find the fault before anyone can give an honest price, and we tell you what that inspection costs before he leaves for your house. Nothing is ever charged without you agreeing to it first.

If the same problem returns within 15 days, we come back and fix it free. No argument, no second visit charge. Send us the same WhatsApp chat and say it has come back. The guarantee covers our work; it does not cover a new fault somewhere else, or a part you asked us to reuse.

Either of us. If you have the parts, the technician fits them. If we buy them, you pay exactly what the shop charged and we show you the receipt. We do not add anything on top of the material price, and we do not take a commission from the shop.

After the work is done, not before. Cash, Easypaisa, JazzCash or bank transfer, whichever suits you. You pay the price that was agreed on WhatsApp, plus materials at cost if we bought any.

Right now we work in the sectors listed on our areas page, and we are opening in more. If you are just outside, message us anyway and tell us where you are — if we can reach you, we will say so honestly, and if we cannot yet, we will put you on the list and tell you when we do.

Yes, and a lot of our work is exactly this. Send us the address and the number of whoever will be at home. We call them before arriving, we send you the price before starting, and we send you photos of the finished work. You can pay from wherever you are.

Every Pechkas technician has had his CNIC checked and his references followed up before he is allowed to take a job. He arrives in a Pechkas uniform with an ID card, and we call you before he reaches your gate so you know who is at the door. If someone turns up without a uniform and an ID card, do not let him in, and tell us.

Tell us before the technician leaves if you can, and he will put it right there and then. If you notice later, message us — the same WhatsApp number reaches the founders, not a call centre. We would rather fix it and keep you than win an argument.